diff --git a/salt/elasticsearch/templates/so/so-case-template.json.jinja b/salt/elasticsearch/templates/so/so-case-template.json.jinja
index a286f8c5c..393b02b64 100644
--- a/salt/elasticsearch/templates/so/so-case-template.json.jinja
+++ b/salt/elasticsearch/templates/so/so-case-template.json.jinja
@@ -210,6 +210,15 @@
           "createTime": {
             "type": "date"
           },
+          "fields": {
+            "eager_global_ordinals": false,
+            "ignore_above": 1024,
+            "index": true,
+            "type": "flattened",
+            "index_options": "docs",
+            "split_queries_on_whitespace": false,
+            "doc_values": true
+          },
           "userId": {
             "type": "keyword",
             "ignore_above": 1024